Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at indiekraft1147@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at indiekraft1147@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at indiekraft1147@gmail.com.

Return & Refund Policy

Last Updated: July 18, 2026

At [Your Store Name], we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

20-Day Return Policy

We offer a 20-day return policy, which means you have 20 days from the date your order is delivered to request a return.

To be eligible for a return, your item must:

  • Be unused, unworn, and in the same condition that you received it.

  • Be in its original packaging.

  • Include all accessories, manuals, and original tags (if applicable).

  • Be accompanied by proof of purchase or your order number.

We reserve the right to refuse returns that do not meet these conditions.

How to Start a Return

To request a return, please email us at:

Email: support@[yourdomain].com

Please include:

  • Order Number

  • Full Name

  • Reason for Return

  • Photos (if the item is damaged, defective, or incorrect)

Our customer support team will review your request and provide return instructions.

Please do not send products back without receiving return authorization from us.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your order arrives:

  • Damaged

  • Defective

  • Incorrect

  • Missing parts

contact us within 48 hours of delivery.

Please include clear photos of:

  • The product

  • The shipping box

  • The shipping label

After verification, we will gladly provide a replacement or full refund at no additional cost.

Items That Cannot Be Returned

For hygiene and safety reasons, we cannot accept returns for:

  • Used fitness accessories

  • Personal care products

  • Opened supplements or consumables

  • Gift cards

  • Downloadable digital products

  • Clearance or Final Sale items

  • Customized or personalized products

Exchanges

We only replace items that arrive damaged, defective, or incorrect.

If you need an exchange, please contact us before returning your order.

Return Shipping

If the return is due to:

Our Error

Examples:

  • Wrong item sent

  • Defective product

  • Damaged during shipping

We will cover the return shipping cost.

Customer Preference

Examples:

  • Ordered the wrong size

  • No longer needed

  • Changed your mind

The customer is responsible for return shipping costs.

Shipping charges paid at checkout are non-refundable unless the return is due to our mistake.

Refund Process

After we receive and inspect your returned item, we will notify you of the approval status.

If approved, your refund will be issued to your original payment method.

Most refunds are processed within 5–10 business days, although your bank or credit card company may take additional time to post the refund.

Order Cancellation

Orders may be cancelled within 12 hours of purchase if they have not entered processing.

Once an order has been processed or shipped, it cannot be cancelled.

Lost Packages

If your tracking shows the package as delivered but you have not received it:

  • Check around your property.

  • Ask household members or neighbors.

  • Contact the shipping carrier.

If you still cannot locate your package, please contact us and we will work with you to resolve the issue.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an incorrect address is entered and the package has already shipped, we cannot guarantee replacement or refund.

Late or Missing Refunds

If you haven't received your refund:

  • Check your bank account.

  • Contact your credit card provider.

  • Contact your bank, as processing times vary.

If you still have not received your refund after these steps, please contact us.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us.

Customer Support Email: support@[yourdomain].com

We typically respond within 24 business hours (Monday–Friday).